Property Guide
Frequently asked questions and detailed information about our properties.
INFO
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Stripe, and bank transfers. In some cases, cash payments may be accepted by prior agreement.
All payments are secure.
Are there any extra fees to pay?
There are no mandatory extra fees unless clearly specified as supplements for cleaning or linen changes.
Any additional costs are always communicated clearly before booking.
Will I be charged at the time of booking?
Charges at the time of booking depend on the property’s policy.
Some require full or partial prepayment to confirm the reservation, while others allow payment upon arrival.
All details are clearly communicated during the booking process.
Is a security deposit required?
Some properties require a security deposit, which is held in case of damages and refunded at the end of the stay if no issues arise.
The amount and terms are always communicated clearly before arrival.
Does the daily rate include taxes?
Yes, the daily rate includes mandatory taxes.
Any additional costs, such as extra cleaning or linen changes, are communicated separately if applicable.
How much are the cleaning fees?
Cleaning fees apply only if specified by the property, and the amount is clearly communicated before booking.
If applicable, they are charged as a fixed fee in addition to the stay.
What are the cancellation policies?
Cancellation policies vary depending on the property and are always communicated before booking.
They may include free cancellation within a certain timeframe or partial/full penalties if cancellation occurs close to arrival.
You will always receive all the details to book with confidence.
Can I modify or update an existing booking?
Yes, changes depend on the property’s policy.
It is usually possible to modify dates, number of guests, or additional services.
Any costs or conditions related to changes are always communicated in advance.
What are the advantages of booking directly instead of through Booking or Airbnb?
By booking directly, you benefit from better rates without additional commissions, greater flexibility with check-in and check-out times, personalized extra services, and direct communication for any request.
I personally manage your reservation, ensuring greater attention and support throughout your stay.
What are the check-in and check-out times?
Check-in is from 3:00 PM.
Check-out must be completed by 10:00 AM on the day of departure.
Do you have a digital check-in system?
Yes, you will receive a dedicated link to complete digital check-in via Kross, allowing you to register easily before arrival.
What should I do when leaving the apartment?
Please close all doors and windows, dispose of any waste, and leave the keys in the agreed location.
Any specific instructions, such as final cleaning guidelines or linen placement, will be communicated before departure.
What happens if something doesn’t work during my stay?
If something isn’t working, please contact me immediately.
I will resolve the issue as quickly as possible or provide assistance with an alternative solution so your stay remains smooth and enjoyable.
Is there an assistance service or contact number?
Yes, you can contact me at any time during your stay.
You will receive a direct phone number for immediate assistance and support.
How can I contact you via WhatsApp or chat?
You can easily reach me via WhatsApp or through the website chat during your stay.
I respond quickly to provide assistance or information whenever needed.
Are linens and towels provided?
Yes, all apartments include bed linen and towels, so you don’t need to bring anything from home.
Is cleaning included during the stay?
Cleaning during the stay is not included by default.
Extra cleaning, linen, or towel changes can be arranged upon request for an additional fee.
Can I request extra cleaning service?
Yes, extra cleaning or linen changes can be requested during your stay.
Any additional costs will be communicated before confirmation.
What appliances are available in the apartment?
Apartments include essential appliances to ensure comfort and independence: a fully equipped kitchen with stove and oven, refrigerator, microwave, kettle, coffee machine, and where available, washing machine and air conditioning.
Some properties may also include a dishwasher.
Are cleaning products available?
Yes, you will find basic cleaning supplies such as dish soap, sponges, garbage bags, and where applicable, surface cleaners.
Are basic cooking ingredients provided?
You will usually find basic items such as oil, salt, sugar, and coffee to get started.
For additional ingredients or full meals, you will need to purchase them.
Is tap water drinkable?
Yes, tap water is safe to drink.
You may also choose bottled water if preferred.
Do the apartments have air conditioning and heating?
Yes, city apartments include air conditioning and, where necessary, heating to ensure comfort year-round.
Is smoking allowed?
Smoking is not permitted inside the apartments.
It is allowed in outdoor areas such as balconies, gardens, or verandas, respecting safety rules and other guests.
Do you provide cribs or high chairs?
Yes, cribs and high chairs are available upon request to ensure a comfortable and safe stay for families.
Can an extra single bed be added?
It is not possible to add an extra single bed in the rooms.
How can I book multiple rooms for a group?
You can contact us directly via the website, WhatsApp, or phone.
We will assist you with availability, additional services, and customized group rates if applicable.
Is parking available?
Parking availability depends on the property.
Some offer private on-site parking, while others have nearby street parking or paid parking areas.
Options are always communicated at the time of booking.
Do you offer airport or station shuttle service?
At the moment, we do not provide a direct shuttle service.
However, we can offer guidance on public transport, taxis, or private transfer services.
How can I reach the property by public transport?
You can reach the property by local buses or trains, depending on its location.
We will provide detailed information about nearby stops and connections.
Can I rent bicycles or scooters nearby?
Yes, in many areas near our properties, bicycle and scooter rentals are available.
We can recommend rental points and suggest the best routes to explore the surroundings.
Do you organize transfers?
Yes, transfers can be arranged upon request, both to and from the airport or train station, ensuring a smooth arrival and departure.
Do you offer breakfast or partner with nearby restaurants?
We do not provide breakfast directly, but we can recommend nearby cafés and restaurants, and where available, special agreements for our guests.
Do you provide gluten-free or special dietary products?
We do not directly provide gluten-free or special dietary products, but we can recommend nearby supermarkets and restaurants offering suitable options.
Do you offer local experiences such as tours or excursions?
Yes, we can help you organize local experiences such as guided tours, food tastings, sea or nature excursions, and visits to cultural and archaeological sites.
What sustainable practices do you adopt?
We adopt several sustainable practices to reduce environmental impact: eco-friendly cleaning products, energy and water-saving measures, recycling programs, and encouragement of responsible guest behavior.
What languages do you speak?
We primarily speak Italian and English and, where necessary, can provide support in additional languages to ensure clear communication and a smooth stay.
